Ordering a Repeat Prescription




If the doctor has agreed for you to have a repeat prescription, you may request repeat medication:

  • Using the NHS App
  • Via NHS Prescription Ordering Direct (POD): We will ask all our patients who want to call to order their repeat to use the NHS Prescription Ordering Direct (POD) service. The POD can be contacted between 8am and 5pm, Mon - Fri each week on 024 76246072For more information about the POD and how to use it, please read below
  • By filling out our secure online form
  • By posting the prescription to the surgery
  • By leaving request in the reception post box located by the patio window

image of pharmacist picking a prescription

Please allow at least 48 hours for us to process your request.

We only accept repeat prescriptions over the telephone for house-bound and terminally ill patients.

Most chemists in the practice area do a Home Delivery Service. If you inform the chemist when you order your prescription from us, they will collect the prescription and deliver the items to your home.


Prescription Ordering Direct - POD

Prescription Ordering Direct - Tel 024 76246072 between 8am to 5pm, Mon-Fri

Prescription Ording Direct (POD) is a new and convenient way to order your repeat prescription all it takes is a simple phone call that you can make from the comfort of your own home.  Your prescripton can then be sent electronically to a nominated pharmacy of your choice or collected from your doctor's surgery if preferred.


Who will you be talking to?

The NHS POD service is provided, on behalf of your GP Practice, by NHS Coventry & Rugby Clinical Commissioning Group.  Your call will be answered by a dedicated, experienced and fully trained call handler who will have access to your medical record in order to process your prescription request.  The call handler will only access your person information relevant to your request.  Your personal information is secure and confidential in line with the Data Protection Act 1998. You will be asked each time you telephone if you consent to the NHS POD accessing your medical records.  (If a family member orders your prescriipton for you then you will need to give consent yourself before this can happen).


When will the prescripton be ready?

Once you have made the telephone call your prescription will be authorised by your usual GP and will then be sent to the pharmacy within 2 working days.  Please allow additional time for the pharmacy to get your prescription ready for you.  If you have an existing arrangement with your pharmacy to deliver your prescription please speak with the to ensure this will continue. 

If you require any other information there is a leaflet available in the surgery.